Last updated: JUNE 2026

Privacy policy

At UVPay POS, we know that trust is earned, not assumed. As a point-of-sale platform that handles sensitive business, transaction, and customer data every day, protecting that data isn't a side responsibility — it's central to what we do. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

This policy applies to visitors of our website, users of the UVPay POS platform, and the end customers of businesses that use UVPay to process sales, loyalty programs, or digital receipts. If you have questions after reading this policy, our contact details are provided at the end of this document.

What Type of Personal Information Do We Collect?

The personal information we collect depends on how you interact with UVPay — whether as a merchant using our platform, an employee of a merchant, or a customer making a purchase at a UVPay-powered business. In general, we may collect.

1. Contact information, such as your name, email address, phone number, and billing address.
2. Account and business information, including business name, tax identification details, and login credentials.
3. Transaction data, including purchase history, payment method type, order value, and loyalty point activity.
4. Device and usage information, such as IP address, browser type, and how you interact with our website or platform.
5. Employee data submitted by merchants for scheduling, attendance, and role-based access purposes.

We do not knowingly collect full payment card numbers on our own servers; card data is processed through PCI-compliant payment partners.

How Do We Collect Your Personal Data?

1. Directly from you, when you create an account, book a demo, contact support, or complete a transaction.
2. Automatically, through cookies and similar tracking technologies when you browse our website or use our platform.
3. From merchants, when a business using UVPay POS enters customer details at checkout for loyalty programs, digital receipts, or order fulfillment.
4. From third-party service providers, such as payment processors, delivery partners, or marketing platforms that integrate with UVPay.

What Are Our Legal Bases for Processing Your Data?

1. Performance of a contract — to provide the UVPay POS platform and related services you or your business have signed up for.
2. Legitimate interests — to improve our platform, prevent fraud, and maintain the security of our systems.
3. Consent — where you've opted in to marketing communications or non-essential cookies, which you may withdraw at any time.
4. Legal obligation — where we're required to retain or disclose data to comply with tax, accounting, or regulatory requirements.

How Do We Use Your Personal Data?

1. Process transactions and maintain accurate sales, inventory, and customer records.
2. Provide customer support and communicate with you about your account or transactions.
3. Provide customer support and respond to inquiries.
4. Detect, investigate, and prevent fraud or unauthorized access.
5. Send service updates and, where consented to, marketing communications.

Who Do We Share Your Data With?

We do not sell personal data. We may share data with:

1. Payment processors and banking partners, to complete transactions securely.
2. Cloud hosting and infrastructure providers, who store data on our behalf under strict confidentiality obligations.
3. Delivery, SMS, and email service providers, when a merchant enables these features.
4. Regulators or law enforcement, where legally required to do so.

How Long Do We Retain Your Data?

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable tax, accounting, or legal obligations. When data is no longer needed, we securely delete or anonymize it.

Security

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable tax, accounting, or legal obligations. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing or request data portability. To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies and similar technologies to keep the site functional, understand how visitors use it, and, where you've consented, deliver relevant marketing. You can manage cookie preferences through your browser settings at any time.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated version here with a revised "Last Updated" date.